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Do you follow up?It is worth sending out an email a few days after you post an item, saying "Is everything alright with your purchase?I hope you received it and it was as you expected. Learning the ebay "slang". This simple checklist will help you keep on top of things. " This might sound like giving the customer an opportunity to complain, but you should be trying to help your customers, not take their money and run. Have you found out everything you possibly could about your items?Try typing their names into a search engine - you might find out something you didn't know. The cost is very low and there is a free perioid at the start too. Are you emailing your sellers? I use Selling Manager Pro that automates all of the stuff below.Do your item description pages have everything that buyers need to know?If you're planning to offer international delivery, then it's good to make a list of the charges to different counties and display it on each auction. Don't pack it in if something goes a little wrong in your first few sales: the sellers who are booming on ebay are the ones who enjoy it, and stick at it whatever comes about. There are going to be ups and downs when you sell on ebay.If not or before you use it -It's worth sending a brief email when transactions go through: something like a simple "Thank you for buying my item, please let me know when you have sent the payment". Have you been wrapping your items correctly?Your wrapping should be professional for the best impression: use appropriately sized envelopes or parcels, wrap the item in bubble wrap to stop it from getting damaged, and print labels instead of hand-writing addresses. Do you monitor the competition?Always keep an eye on how much other items the same as or similar to yours are selling, and what prices they're being offered at. Non-paying bidder: a bidder who wins an auction but does not then go on to buy the item. Words. By now, you're well prepared for ebay life, and you're probably ready to get started with that first auction. You might think you are not particularly involved in anything, but if you think about what sort of things you commonly buy and which websites you go to most a great deal, I'm sure you'll identify some sort of interest. I advise you get using it asap. Also, are you checking your emails?Remember that potential buyers can send you email about anything at any time, and not answering these emails will just make them go somewhere else instead of buying from you. Snail Mail: the post, which is obviously very slow compared to email. While it's good to be able to understand others' lingo, avoid using it unless you really need to (for example, if you run out of space in an item's title). Sniping: bidding at the last second to win the item before anyone else can outbid you. Prepare Yourself. Out of the things you know enough about, you should then consider which things you could actually get for a good enough price to resell, and how suitable they would be for posting. Oh, and always use first class post - don't be cheap. If someone else is selling the same thing as you, then always try to provide more information about it than they do. Do you have trouble sometimes understanding when people talk about
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